KIS 918 FAQ – Complete Answers for Malaysian Members

You must be at least 18 years old to register and use the KIS 918 platform. This is an absolute requirement under our platform policy. Any account found to have been registered by an underage user will be closed immediately and all related transactions will be voided.

No. Each individual is only permitted to hold one account only. Holding multiple accounts is a serious violation of KIS 918's Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any pending winnings. If you've forgotten your login details, use the "Forgot Password" function or contact our support team.

KYC (Know Your Customer) verification is required to keep your account secure, prevent fraud, and comply with regulations. You may be asked to submit a copy of your MyKad and a selfie for verification when making your first withdrawal or when transaction amounts exceed certain thresholds. All information is stored securely and is never shared with third parties.

Log in to your account and go to Account Settings → Personal Information. To change your email or phone number, you will need to complete an OTP verification on your current number or email first. This is a security measure to ensure only you can make changes to your account.

An account may be locked for several reasons: repeated failed login attempts, suspicious activity, or outstanding KYC requirements. Contact the KIS 918 support team at support@kis918.biz with your account details and identity documents. Our team will review your case and provide a resolution within 24 hours.

Yes, you can request permanent account closure by contacting support@kis918.biz. Before the account is closed, make sure you have withdrawn all remaining MYR balance. Closure requests are processed within 3–5 business days after identity verification is complete. Alternatively, consider temporary self-exclusion if you just need a break.

If you're already logged in, go to Settings → Security → Change Password. Enter your current password followed by your new password. If you have forgotten your password, click "Forgot Password" on the Log In and follow the instructions sent to your registered email or phone number.

The minimum deposit at KIS 918 is RM 10 per transaction. The maximum deposit limit varies by payment method — for example, Touch 'n Go eWallet has a daily limit of RM 2,000 while FPX (Maybank2u, CIMB Clicks) can go up to RM 10,000 per day depending on your bank's settings. Members can also set their own personal deposit limits through their account settings.

KIS 918 accepts all major Malaysian payment methods:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, Bank Muamalat and more

All deposits are in Malaysian Ringgit (RM) and processed instantly.

Most deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) and DuitNow are credited to your KIS 918 account within instant to 5 minutes. Deposits via FPX internet banking typically take 5–15 minutes depending on your bank's processing time. If your deposit has not been credited after 30 minutes, please contact support with your proof of transaction.

KIS 918 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply a small fee in accordance with their own policies. We recommend checking your payment provider's terms of service before making a deposit to avoid any surprises.

If your deposit fails, the funds are typically returned to the original source within 1–3 business days. Common reasons for a failed deposit include insufficient e-wallet balance, reaching your bank's daily limit, or an internet disconnection during the transaction. Make sure to save your transaction reference number and contact support@kis918.biz if the funds have not been returned after 3 days.

No. All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and may result in account suspension. This is a security policy to protect you from fraud and to ensure your withdrawals are processed without issues.

Log in and go to Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly deposit limits in MYR. Limits can be decreased immediately, but increasing a limit requires a 72-hour waiting period as an added layer of protection. Visit the Responsible Gaming for more information.

Yes! New KIS 918 members are eligible to receive a bonus on their first deposit Welcome Bonus. The bonus will be automatically credited after your first deposit is successfully processed. Wagering requirements and other terms apply — see the Promotions page for full details. Only one Welcome Bonus is allowed per member.

KIS 918 processes withdrawals within 3 minutes to 1 hour for most requests. Withdrawals to e-wallets (Touch 'n Go, GrabPay) are typically faster than bank transfers. Withdrawals requiring additional KYC verification may take 1–3 business days. All withdrawals are in Malaysian Ringgit (RM).

The minimum withdrawal at KIS 918 is RM 30. The maximum daily withdrawal limit is RM 30,000 for regular members. VIP members enjoy higher withdrawal limits. If you need to withdraw an amount exceeding the limit, contact support for special arrangements.

Withdrawals may be rejected or delayed for several reasons: bonus wagering requirements have not been met, KYC verification is still incomplete, bank account details do not match the member's name, or the account is under a security review. Check your email for a detailed notification or contact our support team for further clarification.

For security purposes, KIS 918 prioritises withdrawals to the same payment method used for the original deposit. If you wish to withdraw to a different method, you may be required to go through additional verification. Please ensure all bank account details are registered in your own name.

KIS 918 does not charge processing fees for standard withdrawals. Your first withdrawal each day is free. Your bank or e-wallet provider may apply a small receiving fee — this is outside KIS 918's control. Check your financial institution's service policy for details.

Log in to your KIS 918 account → Go to Wallet → Withdrawal → Select your withdrawal method (e-wallet or bank) → Enter your account number and amount in MYR → Click Confirm → Enter the OTP sent to your phone → Done. You'll receive an email notification once your withdrawal has been processed.

Cancellations are only possible if the withdrawal request is still in "Pending Processing" status. Go to Wallet → Transaction History and click "Cancel" if that option is still available. Once a withdrawal is in "Processing" status, it cannot be cancelled. For assistance, contact support immediately.